How can I place my order?
You can always order online here at our website 24 hours a day! However, if you prefer to place an order by phone, just contact us at 866-664-6703 to request assistance. (Mon - Fri 9 am - 5 pm EST). In many cases, we will get back to you outside of these hours as well!
How can I pay for my order?
Payments are not processed on this website. We accept secure payments by PayPal or your credit and debit card through our merchant, PayPal.com. You will be directed to PayPal's secure servers to make your purchase. If you have placed a phone order and paying by check, your order will ship 5-7 business days after we receive your check. Phone orders can also be paid by invoice to your email.
How will my order ship?
Carletta's Corner offers free residential curb-side freight shipping. Please keep in mind for the heavier items, you will probably need assistance (two strong people) at delivery to help remove your item from the truck. If you will require any extra services such as a lift-gate or inside delivery, please select them when ordering from the drop down menu of shipping options or let us know during your phone order.
When will my order ship and be delivered?
Products ship directly from the manufacturer. The general time frame for shipping is 1-3 days from receipt of the order. However, we do make it a point to get orders shipped Same Day when your order is received before
11 am! Shipments are usually delivered the next day after shipping. Although we do our best to ensure your item will arrive when we say it will, we cannot guarantee delivery times (freight companies do not guarantee their delivery times). Guaranteed delivery is an extra service that can be ordered by contacting us.
What about tracking my order?
Once your item has shipped, we will send an email notification with tracking information for your order.
Returns & Refunds
We are sure you will love the products you've ordered. But on the off chance that you change your mind, you can return it. Carletta's Corner offers a money back guarantee on products returned within 10 business days of delivery. Product must be in new condition and in the original packaging (please do not assemble the product). For the Aztec Allure Pizza Oven if possible, please leave the crate on the pallet. Beyond 10 days, a 30% restocking fee will apply. Please contact us (email is best) to begin the return process and obtain an RMA (return merchandise authorization) number. We will arrange your return shipment. Please note, return shipping cost are deducted from your refund amount.
If your shipment is refused, undeliverable or returned without issuing an RMA # or without the RMA # noted, the return shipping cost and restocking fee will apply.
Credit is issued once the item is received and inspected.
Beyond 30 days, we do not accept returns.
What if My Order Arrives Damaged?
Please make sure to inspect the package at the time of delivery. If the crate or cartons have any damage, or if there is any reason you are concerned with there being damage to the contents , please write, "Product Damaged" clearly on the receipt that the delivery agent will ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If your item should have any damage, please contact us right away. We should be notified within five days of delivery. We will require photos of the damage to facilitate a claim. We will send replacement part(s) but if that's not possible, a replacement will be sent. If you decide you do not want parts or a replacement unit, you can return the item under the standard return policy.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. If you have contacted or shopped with us, we hope you would not mind receiving email notices regarding new products or specials that we have from time to time. At any time, if you do not wish to get information from us, you can just write to us from the email address involved with "remove me" in the subject line. It will be done right away.
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A few words about us and FAQ's
Local customers can enjoy big savings!!!
By picking up at the South Carolina warehouse, you can receive even deeper discounts on all items from our selection that you can view at our sister site www.shop4homeandgarden.com.
Contact us by filling out the form below to inquire about products you are interested in or any questions you may have. We will get back to you ASAP with a great price or answer to your question!
Please be aware when picking up many of our products, an SUV, pick up or hatchback car may be needed.
Southern Oasis is owned by Carletta's Corner, a family business supplying home and garden products since 2002. We’re committed to providing the highest level of service, so you’ll always be happy that you chose us.
We like to provide the more unique items that you might not see everyday such as the Aztec Allure Chiminea Pizza Oven. Multi-functional pieces are also a focus.
We're very happy you're visiting and hope to supply you with one of our best sellers!
Serving Select States of the South and Mid-West
Due to the special rates received for these specific shipping lanes, we are only able to offer the pricing on this site to the following states: Arkansas, Indiana, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Oklahoma, Texas and Wisconsin. For Kentucky, North Carolina and South Carolina, email your zip code to us so we can check if there is a discounted price for your location.
Email: firstname.lastname@example.org Call us: 866-664-6703
Please be advised: Payments are not taken on this site. Your transaction will
be directed to our credit card merchant, PayPal who will securely process
Southern Oasis from Carletta's Corner © 2018 | All Rights Reserved